Support
OUR SUPPORT RANGE
PETROFER has a global resource of highly technical personnel available to analyse, trial, optimise and support the chemistry used throughout the tissue, towel and other paper making processes. Our depth of knowledge, customer relationship understanding makes us the perfect partner in paper production. Uniquely in the paper industry PETROFER has the ability to call upon technology and resources from speciality sectors in its other industrial divisions allowing a wider portfolio of chemistry and skill than the competition.
Working
together for
productivity
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OUR PRODUCT RANGE IN DETAIL
TECHNICAL AND CHEMICAL SURVEY WITH ADVICE
PETROFER provide full paper machine chemical and technical surveys followed by recommendations for chemical supply and efficiency improvement. Support is constantly available to optimise the chemical additions and so provide the customer an efficient cost-effective paper production with consistent quality.
TRIAL AND PROCESS OPTIMISATION
Following any machine survey PETROFER will be involved in the chemical trial and process understanding with highly technical support, and once the improved process is accepted by the customer ongoing support will provided.
ONGOING SUPPORT
The full paper machine technical parameters are analysed constantly by the PETROFER paper chemicals team to fully appreciate the customer issues, problems, requirements and so constant improvement can be attained and a strong relationship with the customer achieved. This benefits the customer with increase process efficiency, quality, reduced maintenance and so improved profitability.
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PAPER PROCESS AND CHEMICAL TRAINING
PETROFER fully understand the need for technical understanding in the application and chemical handling within every paper mill. To achieve this, we offer training free of charge to all our customers and so a safer, more efficient partnership is established.
APPLICATION EXAMPLES
A leading global tissue producer required assistance to understand some issues they were experiencing in their Yankee cylinder area. PETROFER with its knowledge surveyed the customer machine and simulated the issue and technical requirement in their laboratory. Following this small-scale laboratory analysis, the process was upscaled to the paper machine and successfully trialled. The new chemistry was adopted and supported to enable process efficiency improvement and better quality of paper.
OUR PROMISES TO YOU
Customer Focused
High flexibility & rapid response
The latest technology
Application support & customer service
Long-term partnership
YOUR BENEFITS
Reduction of total cost of ownership
- A supplier to help through all stages of process optimisation
- Reduction of chemical usage through understanding customer requirements
- Synergy across the products used in the paper making process
Higher process efficiency and reliability
- Reduced maintenance and downtime
- Relationship understanding and rapid response to customer needs
- A partner in paper making from pulp to consumer
Improvement of the environmental balance
- Optimised process controls and chemistry to reduce waste and energy
- Continual searches for new Sustainable technology
- An ethical understanding, listening partner to help reduce environmental impact
GLOBAL NEWS
PETROFER bee project – Introduction of a new bee colony
PETROFER places great importance on nature conservation and sustainability. As a result, we are actively involved in nature and environmental initiatives to protect bee species… Read more PETROFER bee project – Introduction of a new bee colony
Expansion of Production Plant in Mexico
PETROFER Latinoamericana S.A. de C.V. has successfully expanded its production plant due to increasing demand. The existing floor space has now doubled and production capacities… Read more Expansion of Production Plant in Mexico
Petrofers Workshop Range
We are pleased to present you our new Workshop Range. It includes the products “Move it”, “Protect it”, “Derust it”, “Degrease it” and “Cut it”. It’s propellant-free and made in Germany. Read more Petrofers Workshop Range
Cooperation Hüttenes-Albertus and Petrofer
Hüttenes-Albertus Chemische Werke GmbH and PETROFER Chemie H. R. Fischer GmbH + Co. KG are pleased to announce a new strategic partnership Read more Cooperation Hüttenes-Albertus and Petrofer
New production plant in China
Tianjin PETROFER Special Lubricants Company Ltd.as a 100 % subsidiary of Shanghai PETROFER Special Lubricants Co., Ltd. has built a new production plant including a state-of-the-art R&D area… Read more New production plant in China
WHY WORK WITH US
There are many oil and chemical companies, but which is the right one for you? From customer focus to improved environmental performance: we give you six strong arguments why you should work PETROFER.